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Tell Us About Your Service Experience
Has Ellis Travel Trailers, Inc. recently serviced your travel trailer, fifth wheel, or motorhome? If so, we'd love to hear from you! Please fill out and submit the form below to send us your feedback.
First Name:
Surname:
Daytime Contact #:
Email Address:
What product did you bring in for service?
Select One
ATV
SNOWMOBILE
PERSONAL WATERCRAFT
SPORT BOAT
MOTORCYCLE/SCOOTER
What manufacturer brand?
Select One
YAMAHA
BOMBARDIER/CAN-AM
HONDA
ARCTIC CAT
SUZUKI
POLARIS
OTHER
Other:
Service Writer Name:
or Can’t Remember
Please rate our Service Writers (poor=1, excellent=10)
:
1. Courtesy and friendliness
Select One
1
2
3
4
5
6
7
8
9
10
2. Professionalism
Select One
1
2
3
4
5
6
7
8
9
10
3. Knowledge
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1
2
3
4
5
6
7
8
9
10
4. Availability
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1
2
3
4
5
6
7
8
9
10
5. Presentation
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1
2
3
4
5
6
7
8
9
10
6. Cleanliness of work space
Select One
1
2
3
4
5
6
7
8
9
10
7. Ease of making an appointment
Select One
1
2
3
4
5
6
7
8
9
10
8. Telephone disposition
Select One
1
2
3
4
5
6
7
8
9
10
9. Efficiency of completing the Repair Order
Select One
1
2
3
4
5
6
7
8
9
10
10. Were you advised of our Storage Policy when completing the Repair Order?
Select One
Yes
No
N/A
While your vehicle was in for service:
1. Did we unload your vehicle in a timely manner?
Select One
Yes
No
N/A
2. Were you provided with a clear explanation of the problems found?
Select One
Yes
No
N/A
3. Did you receive a verbal or written quotation?
Select One
Yes
No
N/A
4. Were you given a status update on parts ordered for the repair?
Select One
Yes
No
N/A
5. Was it ready when promised?
Select One
Yes
No
N/A
When you picked up your vehicle:
1. Were the repairs explained?
Select One
Yes
No
N/A
2. Did the final price match the quote?
Select One
Yes
No
N/A
3. Was your vehicle clean?
Select One
Yes
No
N/A
4. Did we assist with loading your vehicle in a timely manner?
Select One
Yes
No
N/A
5. Were all your concerns addressed?
Select One
Yes
No
N/A
Please describe if there was any particular aspect of the service experience that stood out:
How would you rate your overall service experience?
Select One
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Would you recommend our dealership’s Service Department?
Select One
Yes
No
N/A
If you have any recommendations on how we can improve please detail them below:
*
All fields are required
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